Things I focus on
SaaS support and triage
Tier 1 and Tier 2 support across customer workflows, tickets, live chat, screen sharing, SLAs, and clean escalation management.
IAM, APIs, and systems
Okta, Azure AD, JumpCloud, M365, endpoint tooling, SQL/reporting checks, JSON log review, and integration diagnostics.
Documentation that deflects
Help articles, process notes, training material, and root-cause writeups that reduce repeat tickets and improve handoffs.
Sites I've built
CalBudget
Budget calendar for bills, paychecks, subscriptions, and projected daily balances.
BrowserGrab
Screenshot API for developers with REST, TypeScript SDK, and Chrome Extension support.
HVAQ
AI receptionist for trade companies that qualifies jobs and books appointments.
StandFinder
Local farmstand directory and marketplace for produce, eggs, honey, flowers, and local food.
VeriSpec
AI-readiness audits for API specs with scores, prioritized findings, and fix plans.
Produl
Real-time web analytics for pageviews, funnels, Core Web Vitals, and Stripe revenue.
DetailProof
Car detailing documentation for before/after photos, checks, signatures, and PDF reports.
ClearVew
Google Workspace security audits for public links, risky sharing, and overshared files.
PrequalPilot
Compliance software for ISNetworld and Avetta documents, COIs, RAVS, and safety programs.
Kipprr
Recipe saver that extracts ingredients and steps into a clean, ad-free format.
Experience
IQReseller
Technical Support Engineer | Jan 2024 - Present
Tier 1/Tier 2 SaaS support for inventory, sales, reporting, workflow, integration, access, endpoint, API, SQL, and data issues.
Drata
Technical Support Representative I | Mar 2022 - Dec 2023
Handled 500+ monthly live chats, maintained 90% CSAT, improved response times by 25%, and reduced escalations by 40%.
Clarity Voice
Technical Support Specialist II | Jun 2019 - Apr 2020
VoIP and network support by phone, chat, and screen sharing, including onboarding, call quality, connectivity, and provisioning issues.